Troubleshooting Login Problems

Can't log in

Use Can't log in or register if you want the short question path. The fixes below cover the cases we see most.

Sign in with an email code or magic link

1. Open the login page at salonrenter.com.
2. Enter the email on the account and request an email code or magic link.
3. Open that email (check spam and promotions).
4. Enter the code, or click the link, in the same browser where you started.

[AJ to confirm: how long the email login code or magic link stays valid.]

Request a fresh code if the first one is rejected. Older emails stop working once a new one is sent.

Cookie check failed

That message means the browser blocked the cookie the login needs.

1. Enable cookies for salonrenter.com.
2. Leave private or incognito mode.
3. Try another browser (Chrome, Safari, Firefox, or Edge).
4. Request a new code after the cookie setting is on.

Other checks

1. Reset your password with Forgot Password if you use a password. See Reset your password.
2. Google sign-in. If the account was created with Google, use Sign in with Google instead of a password. See Google vs email login.
3. Email address. Use the address on the account, not a newer inbox you hoped was linked.
4. Cache. A stale session can block login. Try a private window only to test, then return to a normal window with cookies on if you see cookie check failed.

Account never confirmed

If registration never finished, the account may be inactive. See You did not receive a confirmation email.

Still stuck? Email help@salonrenter.com with the account email and the exact message on the screen. Do not send your password.