Why Isn't My Listing Showing Up?

Listing not in search

Start with the status on My Listings. The status tells you which fix applies. You can also use the short path in Listing not showing.

Needs plan or Draft

The listing was saved, but it does not have an active marketing package. It is hidden from search.

1. Open My Listings.
2. Click Choose Plan on that listing.
3. Finish checkout.
4. Recheck the status.

See Purchase a marketing package.

Needs plan or Pending

Needs plan means the listing is not live because it has no marketing package or not enough listing credits. The status filter can still say Pending. It is not a review queue, and there is no review window to wait on.

1. Open My Listings.
2. If the listing shows Publish Listing, you already have a listing credit. Click it.
3. If it shows Buy Additional Credits, or the page shows Add More Credits, buy more on My Listings.
4. If it shows Choose Plan, purchase a marketing package first.

See Pending or Needs plan and Listing credits and featured credits.

Published or Live, but you still cannot find it

Search on the site can be cached, or the address may sit outside the city you typed. See Listing says live but does not appear in search.

Other statuses

Expired, On Hold, and Disapproved are explained in Listing statuses.

If a package was paid and the status never leaves Draft or Needs plan, email help@salonrenter.com with the account email and the charge date.