Tour Requests: What Owners Should Know
What renters submit, and where the request shows up for you.
Last updated October 23, 2026
Tour requests
Renters can request a tour from the listing when tour scheduling is turned on. How to turn it off is in Turn tour scheduling on or off.
What the renter submits
- In Person or Video Chat
- A preferred date and time
- Name, email, and phone
- An optional message
Where you see it
The request is emailed to the account address and listed in My Leads under Inquiries. Reply from that inquiry. See Managing leads and inquiries.
Follow up
Reply even if the time does not work, and offer another slot. Confirm the date, time, and whether you will meet at the salon or on a video link. Have the space clean and lit for an in-person visit.
In-person tours are the clearest way for someone to judge the space. Video chat helps when they are not local yet. Use a link you both can open.
After the tour, follow up within a day, answer open questions, and say you are available if they want to move ahead.